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Glance

My Glance Screen Share session suddenly ended. What happened?

Glance is like a phone call: either party can "hang up." The session ends when you click your Glance icon and choose End Session or when your last remaining guest closes the window showing your desktop.

If a session ends unexpectedly, then either your network or your guest's network dropped its connection to our service. If you experience session drops with guests from various locations, the problem most likely resides inside your network.

Troubleshooting options

We have found that frequent network drops often can be traced to a weak wireless connection(which can fade or drop) or an inexpensive home office router that shipped with buggy software (like Linksys, D-link, Netgear).

 

If you are experiencing issues, try the following actions:

  • Make sure you are using the latest Glance software, which continuously monitors your internet connection and immediately attempts to re-establish communication whenever it detects a drop.
     
  • If you were on a wireless network, try using a wired connection instead.

    Also, disable your wireless network interface when not in use. Some Windows XP laptops have a silly policy of continuously searching for wireless networks and arbitrarily attaching to anything that pops up, dropping the existing connection on its wired interface. 

    Click Start > Control Panel > Network Connections. Right-click the Wireless Network Connection and choose Disable.
     
  • If you connect through a home office router, make sure it has the latest software. Check the manufacturer's support page. If there's a newer version, use it! Call us if you need assistance with this.