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My Glance free phone conferencing call had a problem. What should I do?

We want to know! To help us troubleshoot, please email us the following info:

  1. What date and time did you dial into the call?
  2. What's your time zone?
  3. What telephone number did you call from?
  4. Who provides your long distance service?
  5. What number did you dial?
  6. When you connected, did a voice answer "Welcome to Glance audio conferencing"?

Connection problems usually come from misdialing. If the conference was noisy, someone may have had a noisy connection. To mute people's lines, read more here.