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Glance

Glance System Requirements

Overview

 

 

Glance System Requirements includes system requirements for both an agent and a visitor (customers, prospects) to employ any of the Glance Panorama services including cobrowse, screen share, agent video, and mobile showcase.

 

 For more information on how Glance Panorama works, please visit the Glance Panorama webpage.

 

Glance System Requirements 

Feature

Agent

Visitor

Desktop

Mobile

Cobrowse

 

Agent browses your company's website with a visitor.
.

Chrome 28+

Safari 6+

IE 11+

(IE 10, if do not need remote control)

Internet Explorer 9+

Chrome 26+

Firefox 21+

Safari 5+

iOS 6+

Android 3.2+

Windows Phone 7.5+

Surface (all)

Screen sharing – Show

 

Agent shows agent’s desktop to a visitor.

Windows XP, Vista, 7, 8, 8.1, 10

Mac OS X 10.5+

Internet Explorer 8+

Chrome 16+

Firefox 11+

Safari 5+

iOS 5+

Android 2.3.3+

Windows Phone 8+

Surface (all)

BlackBerry 7+

Screen sharing – View

 

Agent views or controls a visitor’s desktop.

Windows XP, Vista, 7, 8, 8.1, 10

Mac OS X 10.5+

Windows XP, Vista, 7, 8, 8.1, 10

Mac OS X 10.5+

 

Internet Explorer 6+

Chrome 16+

Firefox 11+

Safari 5+

Surface Pro 1+

Agent video

 

Agent shows their webcam to a visitor.

Windows XP, Vista, 7, 8, 8.1, 10

Mac OS X 10.6+

Internet Explorer 8+

Chrome 16+

Firefox 11+

Safari 5+

iOS 5+

Android 2.3.3+

Windows Phone 8+

Surface (all)

BlackBerry 7+

Device video –  Mobile Showcasing

 

Agent shows their iOS screen to a visitor.

Mac OS X 10.10+

iOS 8+

Internet Explorer 8+

Chrome 16+

Firefox 11+

Safari 5+

iOS 5+

Android 2.3.3+

Windows Phone 8+

Surface (all)

BlackBerry 7+

Panorama client software (3.x)

Integrated cobrowse, screenshare, agent video

Windows 7+

Mac OS X 10.8+

Same as cobrowse Same as cobrowse

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